Shipping Policy

How long it takes

Every item is printed on demand: nothing is held in stock, and production starts when the order reaches the printer. Production takes 2–5 business days, and the carrier's transit time is added on top of that.

The delivery estimate shown on the listing when you order is the one that applies to your order.

Both halves are estimates, not guarantees. Business days exclude weekends and public holidays, and the transit half of the journey belongs to the carrier.

Who ships your order

Items are printed and dispatched by our print partner from facilities in the United States. The parcel is posted by that partner, so the sender on the label is theirs and not FACTUM — the goods are ours, the printing and the posting are theirs.

Where we ship

United States only.

Destinations, shipping methods and rates are set by the listing on the marketplace where the order is placed — Etsy or TikTok Shop — and what that listing offers at checkout is what applies to the order. Where a destination is not offered there, it is not one we ship to.

What shipping costs

The cost is set by the listing and is shown before you confirm the order. No amount is stated on this page: the marketplace is where the price of shipping is set, and it can change there without this page knowing.

Tracking

The tracking number is issued by the marketplace where the order was placed, and the status notifications live in your account there. Follow the parcel from the same place you paid for it.

An address that is wrong or incomplete

A parcel is sent to the address entered with the order, exactly as it was entered. Check it before confirming: the item is printed for that one order, and the address cannot be corrected once the label exists.

Where a parcel is not delivered, is returned or is lost because the address was wrong or incomplete, a second shipment is at your cost. The item has already been made and posted once.

A parcel that does not arrive, or arrives damaged

Open a case on the marketplace where the order was placed: that is where the order, the payment and the timers are.

For a print defect, the wrong print or damage in transit, the terms are in the Refund & Return Policy.

Delays outside our control

Carrier delays, weather, customs inspections and the load on the postal network before a holiday are outside our control and outside the printer's. When one of them happens, the estimates above stop applying, and the parcel is a matter for the carrier and for the marketplace that took the order.

This policy

In effect from 2026-08-31. It is posted here and linked in the footer of every page of this site.